Cindy L Mnq

It's impossible to get any help. All I want to do is ask a simple question and it is literally impossible to get someone on the line. The operator extension says that the box is full. The process of c

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All I want to do is ask a simple question. I'm looking for winter dairy skim milk in half gallons. All I want to know is if they're producing it and where I can purchase it. But getting ahold of them is an absolute joke. It's impossible. I've called their number and the operator is full. I've tried the process of going directly to customer service and you have to register and you have to fill stuff out All I want to do is ask a simple question. So my complaint is it's impossible to get hold a hold of these people Make a simpler process for information access
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Cons:
  • Trying to get information is impossible

Preferred solution: A phone call back or some way to get in touch with them

User's recommendation: Don't expect any help from anyone.

John S Fcq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Quality of buttermilk

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When their buttermilk was made about 5 years ago it was the best I've had. Now it's tastes worse than anyone out on the market.
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Preferred solution: go back to the way the buttermilk was made

Anonymous

Bad delivery van driver

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Your driver in van number 2047 drives erratically and switched lanes frequently with no reason. Additionally, trying to make a complaint to your company is very difficult. Your phone line goes to a full mailbox. Your web site is bogus. It's no wonder you're in the dumps.
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User's recommendation: Stay away from any company that makes contact difficult, like Winder Farms

Davina W Cfq

I. Looking for full time employment

I have no true complaint except I have been calling for a job for 2 weeks left messages, still getting no where
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Preferred solution: I'm looking for someone to call me about an employment opportunity

Erin E Cky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salt Lake City, Utah

Product quality

We have seen a rapid decline in your chocolate milk. I swear to God, it tasted like dish soap was in it. Another time, the milk tasted like another odd substance was in the milk. Please do something!
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Loss:
$200

Preferred solution: Full refund

User's recommendation: Don’t.

Nancy G Vdt

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Verified Reviewer

Collection from 2 years ago?

I ordered and PAID all 2 years ago and quite the delivery . It cam out auto out of my checking... I just spoke to Nationwide NRS # 1622**** , your account 133****. I owe nothing. Would you please call Nationwide to get this straight. Nancy Guthrie Sad
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Loss:
$69
Reason of review:
unlawful collection

Preferred solution: Let the company propose a solution

mike F Gvt

Your best product

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I don't have a complaint about service. MY concern is why did you change the process or formula for your buttermilk? It tastes like heavy cream, not the great flavor it once was. The best buttermilk on the market was Cream of Weber. When they left to business, it seemed that Winders picked up their formula and they were the best on the market. Not with this change, this is the worst buttermilk out there. Please go back to the original formula.
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Cons:
  • Taste and texture
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Carly K Vyh
map-marker Lehi, Utah

DO NOT USE THIS DELIVERY SERVICE!!

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This company will nickel and dime the crap out of you!!! DO NOT USE! First, they make you sign this ridiculous contract (make sure you read the whole entire thing btw) that makes you commit for a minimum of 40 weeks otherwise you have to pay to get out of it. Secondly, NO WHERE in the contract or on the website when you sign up, does it say ANYTHING about a delivery fee or charge. That’s where they get you! They say that they will send you an email confirmation about your order and your account. NOPE! They make you either call them or they call you. They called me over and over and over again. I didn’t answer because I figured it was just some person that was going to try to upsale me a bunch of crap I didn’t need (I hate talking to salespeople), so I never did talk to anyone before my first delivery came. Well, my first bill comes through and its a $6 delivery charge for 3 gallons of milk! Geez! So then, there’s nothing I can do but call and talk to someone. Well, they were nice enough to reduce the delivery charge for me to $3 (whoop dee doo), at least its something I guess. BUT THEN, one week later all the sudden my delivery charge goes up by a dollar (wtf!). So again, I have to call them and talk to them...they tell me because of some stupid new policy that it’s a “mandatory raise in price” and there’s nothing they can do about it to make it less than that. That’s the lowest they will go. So ridiculous!! And lastly, they have this stupid little charge for the bag they give you to put your products in, so if you don’t have it sitting out the night before they deliver then you get charged for the bag. The thing is, you know they purposely give you this dinky, light weight bag so that if you aren’t careful and don’t have something to weigh it down with, it will blow away with the slightest wind gust and you’re screwed! Just all in all, you can tell this company is ran by a bunch of crooks who are just out to make a buck in any little way possible. Not a company you want to work with as a consumer, that’s for sure!
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Loss:
$200
Pros:
  • Products
Cons:
  • Way they handle things
  • Delivery charge
  • Service
Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

Anonymous
map-marker Laguna Beach, California

Sucks

They are putting me in collection for a product not received. I cancelled this over 2 years ago.... You can not reach them by phone.. Mail box FULL ALL THE TIME. Nancy Guthrie
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Erin E Hoo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salt Lake City, Utah

Winder chocolate has been so bad lately!!!

We buy winder choc milk. It has been spoiled often. Why?
View full review
Loss:
$50
Reason of review:
Bad quality

Preferred solution: Full refund

Sarah Whu
map-marker Orem, Utah

Sent me to collections but THEY BROKE THE CONTRACT

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Winder Farms - Sent me to collections but THEY BROKE THE CONTRACT

They stopped delivering and I thought nothing of it till 2 years later I get a notice that I'm being sent to collections for the early cancellation fee. Customer service was AWFUL.

I refused to pay unless they could produce the contract because I know myself- I would 100% never have signed up for it if there was a cancellation fee. Just found my contract. The salesperson had crossed out the cancellation fee.

I've tried them a few times over the past 15 years and every time it's a bad one. One time in particular I signed up because they promised dye-free items.

But it was a complete lie.

Another time it was for a promotion and the salesperson promised things had changed. I'm never getting sucked into this crap again!

View full review
Loss:
$50
Reason of review:
Poor customer service

Preferred solution: apology and stop predatory sales. Keep current customers happy! It's easier and cheaper than getting new ones!

Nathan M Sby

Buyer Beware! This is a contract no matter what the rep says!

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Buyer Beware! Avoid Winder Farms! These guys pull the same kind of underhanded garbage that your chain gyms pull. Read the fine print and do NOT rely on the sales rep to accurately represent the "agreement." You are signing a contract! A contract for a minimum number of deliveries. Once you've signed, they can charge $5.99 for a half gallon of orange juice and $3.49 for a half gallon of milk hoping you don't notice. You can get these same items at your local chain grocery store for $4.99 for a GALLON of OJ and $3.99 for a GALLON of the exact same milk. Then, if you want to cancel the contract they never told you about, they will charge you $30! When you balk at this they will simply point to the contract.and shrug. Do yourself a favor and get Grocery Pickup and your local Smith's or Walmart.
View full review
Loss:
$30
Reason of review:
Poor customer service

Preferred solution: Full refund

Shelly G Tdk
map-marker Orem, Utah

Lesson Learned from unethical business practices!

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Winder Farms - Lesson Learned from unethical business practices!

So Sorry to do this, but I was deceived. I have never written a review on anything before, but this time it is needed!

I made the mistake of stopping at the Winder Farms booth, because I love their milk! I was told if I signed up I could get deep discounts on all their fresh, locally grown, products. I could not get any prices, as that would come after I signed up for a trial, and could cancel if I was dissatisfied in anyway. I was told they didn't pasteurize their milk, but used a better alternative method, also most items were clean and organic, along with grass fed meats.

Sticker shock! I received 2 10oz steaks, 1 lb hamburger, 1lb chicken breast, (all Frozen), 2 half gal. of milk, 1doz eggs, 2 potatoes, 2 green peppers, 2 apples, 2 pears, 3 small zucchini, 6 oz blueberries, (from Mexico) 8 oz mushrooms and a small bunch of kale, (which was the only thing that was organic!) $65! That is only after the "big" discount I received for the first time order, and by agreeing to accept at least 40 more orders.

I already paid $15 to sign up, and because I don't want to continue they are charging me another $20 since I don't qualify for the discount. My cost for these items - $100! They were being generous as normally they would charge another $49 to cancel. I learned an expensive lesson that hopefully anyone reading this will learn without the expense!

I can get their milk, and all these products from the local health food store, (organic!) for way less than this, Never Stop at their Booth!

Is the food in the photo below worth $100? I think Not!

View full review
Loss:
$100
Reason of review:
Pricing issue

Preferred solution: Full refund

1 comment
Guest

Agree. Unethical.

Lying salesmen. Produce is not worth it.

Rebecca W Swc
map-marker West Valley City, Utah

Worst customer service ever

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Well they said i couldnt order from them because my roommate ordered from them and tried to figure out why when im a different customer and have a lease showing my residency here and she hung up on me. Worst customer service i ever dealt with. And my roommate didnt get his full order in the first place but was willing to give them a try.
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Reason of review:
Poor customer service
Anonymous
map-marker West Valley City, Utah

Fraudulent

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Stay away from them. They lie to get you to try it then sign you up for a long contract. They threaten you with huge cancellation fees. Don't trust anything they promise.
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Reason of review:
Poor customer service
Anonymous

Not worth your time

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They have a collection agency trying to collect from me for a basket that was delivered to me in Sept 2017. First off I do not live in Utah or any of the surrounding area. They were very rude on the phone and would not listen. Never do business with this company. Dead *** Now they want a hundred words For they will take you complain. That is a bunch of BS if you ask me. They just don’t want to be responsible for their incompetence.My advice is not to buy anything from them at all. That is all for now over an out Goodbye see you later nap I hope you got your hundred words now.
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Reason of review:
Poor customer service

About

Summary

Winder Farms provides home delivery grocery service. The company was founded by John R. Wider in 1880. It is headquartered in West Valley City, Utah, United States of America. Winder Farms delivers dairy and meat items, organic and conventional fruits and vegetables, bread and other foodstuff directly to customers’ doorstep. Product freshness is guaranteed. Winder Farms offers over 300 products. The company serves southern California, southern Nevada, and Utah. Consumers can place a standing order for delivery on a weekly basis. All products are delivered before 8 a.m. Winder Farms has over 400 employees. Customer service department is available by phone or by e-mail during normal business hours.

Winder Farms reviews and complaints

Winder Farms is ranked 131 out of 378 in Food Delivery category

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